Hi I'm

Emma Madden

Senior Account Manager

Meet Emma, a Senior Account Manager at Search Property. Emma is Bachelor qualified in Finance and Economics, and has a blended background in residential property sales and listed equity investment research. She has a passion for the data, and thrives working with people across different backgrounds and circumstances. Emma manages the client relationship from property acquisition, to settlement and beyond. Her approach is openness, communication, and honesty. She is excited to support people in achieving their financial goals.

Professional Background and expertise

My journey into real estate started in 2016 as a sales associate at a boutique residential real estate firm. I supported the full sales cycle, all the way through to property management. After finishing my degree, I worked in a consulting capacity, establishing networks with thought leaders across a wide array of industries. I then transitioned internally to support my fund manager and analyst clients with their investment research. I have a strong research and client-centric background, coupled with prior experience in the real estate industry.

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I am most knowledgeable about the benefits of real estate as an investment vehicle, especially in comparison to other forms of investment such as listed equities. I understand how the markets work and have a keen interest in staying abreast of economic drivers impacting the decision-making landscape.

A recurring challenge I encounter is working with different personalities, especially fixed mindsets. There are many ways to invest and many perspectives. I navigate this through empathy, open discussion, education, and patience.

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Personal Philosophy and Values

I look to understand my client’s mindset, motivation, and goals. I achieve this through active listening, open communication, and honesty.

Honesty and communication. I align with my client so we can move forward together in a shared direction.

Achievements and Client Success Stories

I relish finding unique opportunities for clients who are in different stages of their investment portfolios. I worked with a couple who were seasoned investors but looking to diversify interstate. We managed to find a beautiful dual-key property in a handful of weeks, which fit perfectly into their current portfolio.

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Hobbies and Interests Outside Work

I enjoy exploring and globetrotting, having lived in both Canada and Southern Spain. Through this, I have learned a bit of Spanish and am currently studying Mandarin Chinese. You’d find me most days at the gym, practising yoga, or taking long walks with friends. I love making cocktails, and drinking specialty coffee and Japanese whisky.

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I have been exposed to a wide array of personalities and cultures. Through my mindfulness practices, I approach situations with a sense of calm and patience. I have studied psychology and linguistics, and I believe I have a good sense of reading between the lines.

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Vision and Future Goals

Of course, AI and data-driven decisions will play a significant role. I foresee populations migrating regionally as costs rise and remote working opportunities increase. Government infrastructure will continue to develop, making these more viable locations to live and commute from.

Professionally, I hope to be more involved with the strategy side of the business. I’d love to gain more insight into the data and make impactful decisions. Personally, I hope to be able to read and write 2,000 Chinese characters (I’m at about 200 at the time of writing!).

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